See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Are you working from home? Turn on Bluetooth on your HP computer, and then pair your HP computer to a Bluetooth device, such as mouse, keyboard, headphones, mobile phones, or another computer. How to turn on and connect a Bluetooth device to an HP computer Use the Bluetooth settings to establish a connection with your device.
If you have a different version of Windows, the steps should be similar. Make sure the device you want to connect to is discoverable and within range of your computer. For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable.
In Windows, search for and open Bluetooth and other devices settings. Click Add Bluetooth or other device to start searching for the device.
HP Laptop with Bluetooth
If prompted, enter the PIN, and then click Connect. Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access.
Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired. Move the devices closer, and then try to pair them again.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.
Learn More. Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
What is the exact model of your device? Did you tried installing the latest drivers from Manufacturer website? Are you able to see driver listed for Bluetooth in Device Manager? If yes, what is the status of the device you can see there?
From your description, I suspect that problem might be with the incompatible Bluetooth drivers. Either your PC is not installed with Bluetooth drivers or running with incompatible Bluetooth drivers.
Go to Manufacturer website, then check and install latest Windows 10 Bluetooth drivers for your device. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software. If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.
Ensure that PC is connected to Internet while performing this step. Once this is done, restart the computer to check the problem fixed. Check and see if it resolve the issue. Recommended step. Try installing legacy drivers I. Windows 7 or Windows 8. If problem still persist, then try installing the latest drivers in Compatibility mode.
Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps. Once this is done, restart the computer and check if the issue persists. Now it will ask you to Test the program, click on it and continue with installation. Reboot your PC and see it resolve the issue.We are experiencing longer than expected wait times to reach an agent. Instant Ink customers please visit instantink.
Check our tips and fixes! HP Support Solutions is downloading. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
The detected OS is the operating system that we have detected you are using. We will offer drivers and other solutions in this OS first. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change'.
Select an operating system and version to see available software for this product. Detected operating system: Selected operating system: Select your operating system and version. HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience. We were unable to retrieve the list of drivers for your product.
We were unable to find drivers for your product. Try manually selecting your operating system. If your operating system is not listed then HP may not provide driver support for your product with that operating system.
Bluetooth missing/not working in my HP 15 notebook
Read more: I don't see my operating system. We were unable to find any drivers for your product. Drivers may be in development so please check back at a later date or visit the product homepage.
Here is the List. Let us detect the drivers you need for this HP PC. Our automated tool will simplify the choices you have to make. Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Driver detection is now available for the desktop download experience. Give it a try on your PC! You only need to do this once to guarantee a faster support experience at any time. Learn more. HP Support Solution Framework is downloading. Locate the file in your browser window, and double-click to begin installing.
Wait until the installation has finished then click on continue. Visit the product home page for more support options. The PC you are currently using does not match the PC you have selected. To detect drivers for the PC you have selected, initiate detection from that PC or click on "All Drivers" below and download the drivers you need.
Driver detection is temporarily unavailable.I have updated my laptop to windows bit. Now needs blutooth driver and some others that are shown in attached picture. Go to Solution. This package contains the driver installation package for the Mediatek Bluetooth in the supported notebook models running a supported operating system.
This package contains the driver that enables the Realtek Card Reader in supported notebook models that are running a supported operating system. The card reader enables users to read from or write to supported removable storage cards, which are typically used in digital cameras, digital music players, and cellular phones.
This package contains the Intel Chipset Installation Utility andDriver for supported notebook models and operating systems. Thisutility enables the operating system to show the correct name forthe installed Intel hardware in the Microsoft Windows Device Manager. I would need you to post the hardware ID's for the other two unknown devices, so I can figure out what drivers they need. This package provides the Intel Smart Connect Technology driver forsupported notebook models running a supported operating system.
TheIntel Smart Connect Technology driver enables the system to resumefrom sleep mode and update supported web applications such asemail. The system enters sleep after the update is completed. If the fingerprint reader isn't working, then you may need to install the updated fingerprint reader software for W This software protects identity information and account access using the computer owner's fingerprint.
Sorry that just installing the W10 Simplepass software didn't get the fingerprint sensor to work. Since I have no experience at all with troubleshooting fingerprint scanners, I suggest you start a new post regarding this matter. Migrated systems can present a challenge for the fingerprint logon and for SimplePass setup. In almost every case, it is necessary to get the Windows fingerprint logon working before adding in the SimplePass program. Windows fingerprint logon is separate from HP SimplePass.
Add or Remove Fingerprint logon - Windows I can offer the following suggestions - which may work as presented or at least provide a means of finding a combination that provides for success. If not already done, and if the software exists in Programs and Features. If not already been done, Uninstall the existing fingerprint driver. If there is an option in the Device Manager to delete the driver at the time the driver is uninstalled, do so tick "delete" box.
Double-Click on the driver software to install. If Windows fingerprint logon is not working you could not use your fingerprint to log in. Thank you for participating in the HP Community Forum.Bluetooth does not work. It gets to pair with my devices, but after it but can not transfer any file to any device, nor smartphones, nor laptops. It also can not receive any file. By the way, is it possible to add more Ram memory to this laptop? It only has 4.
I open two or three windows and the laptop gets freezed. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.
All forum topics Previous Topic Next Topic. New member. Message 1 of 3. HP Recommended. Product: ck0xxx. Operating System: Microsoft Windows 10 bit. I have also some trouble to print wireless.
Reply I have the same question. Tags 2. Tags: ck0xxx. Level Message 2 of 3. Reply 0 Kudos.Our modern computers offer us seemingly limitless possibilities with all of the functions they allow for both personal and professional use.
From basic day-to-day tasks to high-level data management, the many technological advances that we all see every day are sometimes forgotten until they are no longer working in our favor. But with these modern capabilities, problems can also still arise. One function that many of us use for a variety of different reasons is Bluetooth. This wireless connection capability has given us an easy way to connect our devices to other electronics such as speakers and headsets.
Bluetooth connectivity is a must for most of our modern devices and is a great feature to know how to use on a daily level. Here is a quick look at how to turn on Bluetooth on an HP laptop.
In short, Bluetooth is a wireless technology that was designed to send and transfer data from different devices without the need for cables. The technology works by sending short wave radio frequencies between fixed or mobile devices.
This technology was invented and developed in the early s with the first commercial version available to the public coming into existence in It has since evolved into a common feature on most electronic devices today. Common uses for Bluetooth include sending audio signals or turning your mobile device into a hotspot.
How to Turn on Bluetooth on HP Laptop
If you have a Bluetooth speaker, you are aware of how you might use your phone for its streaming audio and then signal to the speaker to actually hear the music via Bluetooth connection. If you have ever used your phone as a mobile hotspot for internet connectivity, you are using Bluetooth to connect any other device to your phone. The technology behind Bluetooth connections has really evolved over the last few decades to improve reliability and function.
Modern Bluetooth is a feature that most of us use on a daily level and it has become almost as well-known and important as other tech terms such as WiFi. Bluetooth technology has really revolutionized how are devices are able to connect and interact with one another and paved the way for wireless tech into modern times. If you have an HP laptop, you will want to know how to use all of its functions so you can complete any task you wish. Many features you might already be familiar with and are fairly self-explanatory.
Others are a bit more involved and require some initial learning to understand how to operate and use. The first step to utilizing any Bluetooth enabled devices is to make sure they are equipped with the wireless technology and that this feature is turned on. If the Bluetooth on any device you are trying to use or sync up with is not turned on, it will not connect.
Your HP laptop computer is equipped with Bluetooth technology but in order to use this function, you first need to make sure that it is turned on. The steps above will make sure that the Bluetooth feature on your HP laptop computer is turned on.
There are a few other steps you need to know about in order to connect any other device to your HP laptop via Bluetooth. If you are trying to connect a phone to your laptop, for instance, you need to also make sure that the Bluetooth function on your phone is also turned on and set to discoverable.
Modern Bluetooth technologies allow for a decent distance of coverage in the range of 20 to 30 feet. I would recommend initially pairing your devices at a closer range than that limit as it is sometimes easier to establish a connection at a shorter range.Windows 10 is much more developed than the previous versions of the window operating system.
It is much easier to use and access the features.
It is very common now that many supporting gadgets are going wireless. Wireless devices mostly connected through Bluetooth. The keyboard, mouse, and headphones are the most used Bluetooth devices. It is simple to set up Bluetooth devices to your laptop. If you feel you are not able to do it or finding it difficult to connect let me help you.
Most laptops have Bluetooth buttons on the keyboard or in the sidebars, but if you do not have, it outside you can access it from shortcut keys or the windows. In HP laptops, you have to access it from the window shortcut. Go to the Control Panel. The wireless devices installed on your laptop are displayed. You will find then Bluetooth option. Turn it on it will start scanning for devices and when it detects the headphone pair it.
So it will connect every time you turn it on. Click on windows and then search for the Mobility option. Click on Windows Mobility Center. There you will see Integrated Wireless Devices and verify the Bluetooth is on. Then right-click on the Bluetooth icon in the taskbar to open the Bluetooth settings. You will find allow Bluetooth devices option, turn it on.
It will scan for devices to find the headphones in it. When it sees it select connect and you are good to go.